Sending a Message
To message a new contact, select the green new message button in the top right corner of your screen. You...
Features
Learn more about Captivated's basic features and tools
-
-
Scheduling a Message
Scheduled messages are great for following up with someone later or reminding someone of an upcoming appointment. You can schedule... -
Notes
Internal notes are great for team communication or for recording details of a conversation that took place outside of texting.... -
Templates
Templates allow you to quickly send personalized messages to your contacts. -
Conversation Actions
Learn about the five conversation actions: 1. Taking 2. Adding 3. Leaving 4. Completing 5. Transferring -
Outbound Calling & Call Forwarding
Whether Captivated has text enabled your business landline or provide you with a dedicated text line, you and your team can take advantage of Captivated's Call Shield technology. Click here to learn more. -
Managing Contacts
1. Creating & Editing Contacts 2. Importing Contacts 3. Tagging Contacts & Tag Management 4. Deleting / Archiving Contacts 5. Masking your Contact Numbers -
Blocking a Contact
If you are receiving unwanted messages from a contact and/or spammer within Captivated, you can now block them and disable incoming messages from routing to Captivated. Blocking a contact will disable incoming messages from routing to Captivated while the contact is blocked. -
Opting out a Contact
A contact can opt out of texting your business at any time by replying “stop”. Once they send the word... -
Contact Exchange Request
You can send your contact card, collect a recipient's contact info and simultaneously receive the contact's opt-in all using Captivated's Contact Exchange Request feature. Click here to learn more. -
Conversation Filtering and Searching
You can now filter to view unreplied conversations and conversations that contain scheduled messages using the dropdown menu in the conversation filtering section. Click here to learn more. -
Sending Voice Memos & File Attachments on the mobile app
Mobile app users can record and send voice memos to recipients in Captivated. Here are a couple benefits of sending... -
Printing a Conversation Transcript
You can print a conversation transcript or download the transcript as a PDF. To print a conversation transcript or... -
The Dashboard
General Dashboard If you are a manager or an administrator in Captivated, you can view a snapshot of your team’s...