Blocking/Unblocking Video Walkthrough
Blocking a Contact Step by Step Instructions
If you are receiving unwanted messages from a contact and/or spammer within Captivated, you can block them and disable incoming messages from routing to Captivated.
To block a contact, open the customer profile by clicking on the information “i” icon in the top right, then choose “block”.
Unblocking a Contact Step by Step Instructions
If you have blocked a contact and you would like to unblock them, simply hit “unblock.
Messages that are sent after unblocking will route to Captivated as expected.
- Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600