A contact can opt out of texting your business at any time by replying “stop”. Once they send the word...

To message a new contact, select the green new message button in the top right corner of your screen.  You...

Internal notes are great for team communication or for recording details of a conversation that took place outside of texting....

  Templates allow you to quickly send personalized messages to your contacts. To use a template, select the template icon...

Whether Captivated has text enabled your business landline or provide you with a dedicated text line, you and your team can take advantage of Captivated's Call Shield technology. Click here to learn more.

You can now preview your contact card before sending it. Click here to learn more.

You can now filter to view unreplied conversations and conversations that contain scheduled messages using the dropdown menu in the conversation filtering section. Click here to learn more.

Scheduled messages are great for following up with someone later or reminding someone of an upcoming appointment. You can schedule...

General Dashboard If you are a manager or an administrator in Captivated, you can view a snapshot of your team’s...

You can print a conversation transcript or download the transcript as a PDF.   To print a conversation transcript or...

If you are receiving unwanted messages from a contact and/or spammer within Captivated, you can now block them and disable incoming messages from routing to Captivated. Blocking a contact will disable incoming messages from routing to Captivated while the contact is blocked.

Mobile app users can record and send voice memos to recipients in Captivated. Here are a couple benefits of sending...

You can send your contact card, collect a recipient's contact info and simultaneously receive the contact's opt-in all using Captivated's Contact Exchange Request feature. Click here to learn more.

You can add Captivated's website widget to your site to enable your customers to text or chat with you from your homepage. Click here to learn more.

Creating & Editing Contacts Importing Contacts Tagging Contacts & Tag Management Deleting / Archiving Contacts Masking your Contact Numbers

Taking a Message from the Queue Setting up your Queue(s)

Take a conversation from your inbound message queue by clicking the button with the finger icon in the green banner...