Outbound Calling & Call Forwarding

If Captivated has provided your business with a designated text line, your Captivated Administrator can set up call forwarding in Channels section under Administration. If forwarding is set up, when someone calls your text line, the call will forward to the designated number listed in the “Forward Inbound Calls To” field.



Whether Captivated has text enabled your business landline(s) or provide you with a dedicated text line, you and your team can take advantage of Captivated’s outbound calling technology.


The “Call Contact” option within a conversation enables you to make outbound calls from within Captivated. When the contact is called, the call will first dial your cell phone, then dial the recipient’s number. The best part: The business line will show as the caller ID, protecting your mobile number.


To call a contact, select the more menu under the message field and choose “Call Contact”. The call will then link to your cell phone and make an outbound call to the customer.



Note: In order to make outbound calls from Captivated’s browser or mobile app, your cell phone number must be listed in the “Mobile Phone Number” field within “My Profile”. 



Your Account Administrator can track of voice minute usage in the “My Account” section of Captivated.


If you are not seeing the option to call a contact and would like this feature enabled, or have questions please contact Captivated Support using the “Support” option in the left-hand menu of our app.

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