How do I reset my password?
Option 1: If you are not logged into Captivated and have forgotten your password. Go to the login page http://app.captivated.works and click “Forgot...
FAQ
Get answers to some of our most frequently asked questions
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How do I adjust my notifications?
You can now set up a weekly schedule to choose when you receive notifications. You can also set up an auto-reply message that will automatically be sent to anyone who messages you while you're away. Click here to learn more. -
Where do my business texts route?
When a contact initiates a conversation with my business, where does my message route? For most businesses, Captivated message routing... -
I’ve read a text – why am I still seeing a badge count/notification?
You can now filter by unreplied conversations in the conversation list so that you can see who is still waiting for a response and mark conversations complete as needed. Click here to learn more. -
Why is my message failing?
There are dozens of reasons that your message might show as failed. The easiest and fastest way to find the... -
How can I set up an away message and forward messages while I’m OOO??
You can add an auto-reply away message that will automatically be sent to anyone who messages you on conversations to... -
How do I delete a duplicate contact?
To delete a duplicate contact, go to the ‘Contacts’ sections on the left of your Captivated browser and search for... -
How do I change a contact’s phone number?
Learn how to edit/delete a contact’s phone number in this help center article. It includes a video walkthrough and step-by-step... -
Why can’t I complete a conversation?
If you are not seeing the option to complete a conversation, it’s because you are not the conversation owner. Only... -
Why can’t I see my entire team’s conversations?
If you are only seeing your own conversations, you are likely filtering by “Mine” and “Active” above your list of... -
How do I update my billing information?
You can update your credit card on file under Administration > Account Usage > “Manage Subscription”. Clicking “manage subscription” will... -
How do I import contacts?
Check out the importing contacts help article that includes video walkthrough and step-by-step guides for both administrators and non-administrators. Questions?... -
Where can I see my account usage?
Check out this account usage help center article to learn more about how to view your account’s usage as well... -
How do I block unwanted messages/spam?
Learn how to block unwanted messages from a contact with a video walkthrough and step-by-step guide here. Questions? You can... -
Why can’t I see new incoming messages?
If you are an operator for to your company’s queue, you have the ability to grab unassigned incoming messages from... -
How do I send messages to multiple contacts?
We've improved the process for sending announcements and now offer more insights and reporting on your texts to multiple recipients. Click here to learn more. -
What do I do if I am changing my phone carrier/voice provider?
Changing your phone carrier or phone services? Reach out to Captivated Support before making any changes.