Option 1: If you are not logged into Captivated and have forgotten your password.
Input your email and choose either “Reset via email” or “Reset via SMS.”
If resetting via SMS, you’ll receive an access code via text to input on the “access code” field. Once you have input the access code, hit “Submit” where you will then be instructed to reset your password.
If resetting your password via email, check your email inbox for an email with the subject, “Password Reset Request.” Click the button “Reset your Password.”
If at first your don’t succeed, give it one more shot. You may have mistyped your new password.
Option 2: If you are not logged into Captivated and have forgotten your password.
Contact your Administrator. (Your manager should have access to the Administration section of Captivated). As an Administrator, they can send you a password reset email.
Option 3: If you are logged into Captivated and would like to reset your password.
Select “My Profile” in the left-hand menu. Choose the tab “Password and Credentials” and then hit “Change your Password.” Input your current password first, then input your new password. Finally, select the “Change Password” button.