What do I do if I am changing my phone carrier? Changing your phone carrier or phone service provider will have an effect on your SMS service. In order to prevent any interruption of your Captivated services, please reach out to Captivated Support BEFORE making any changes. Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600 Tagged: FAQ Was this article helpful? Yes No Related Articles Why can’t I see new incoming messages? How do I block unwanted messages/spam? Where can I see my account usage? How do I import contacts? How do I change a contact’s phone number? How do I update my billing information?