HubSpot Integration

You can now sync your HubSpot contacts in Captivated, enabling you to keep your records up to date, track recent conversations, and integrate with existing stages and campaigns in HubSpot.

Captivated’s HubSpot Plugin enables you to view your Captivated conversations and send new messages directly from the HubSpot contact record.

Admins can customize their website widget size, placement, design, and more. Learn how here.

If your office is closing in observance of any holiday, make sure to follow these steps: 1. Close your queue by heading to Administration > Queues > View Queues > View Details > Toggle to Closed 2. Adjust the Auto-Reply message when closed accordingly  3. Ensure that all Captivated users…

A terminal user can click the lock icon to lock the screen and allow another user to access Captivated using their PIN. Click here to learn more.

You can now manually send your leads via ADF into your designated CRM. Once your Captivated Administrator has set up one or multiple “send to” emails (e.g. leads@abcmotors.com), there will be a “Send to CRM” button within the contact details tab within a conversation.  To use “Send to CRM”, click…

You can now search for specific text within each message of your conversations. To perform a full-text search, click the search icon and start typing in what you’re trying to find. Click here to learn more…

You can now use install the Captivated Website Widget template in Google Tag Manager to track activity and gather insights related to your website widget. Click here to learn more.

Are you using Captivated’s Google Chrome Extension to quickly send messages to your customers, clients, patients or prospects from your CRM? Click here to learn more.

With Captivated’s “Share the Love” program, your business saves $50 every time another business signs up using your unique referral code. Don’t have a referral code? Simply contact our Support team to get set up with one.