You can add an auto-reply away message that will automatically be sent to anyone who messages you on conversations to which you are assigned. If you are simply joined to a conversation, your auto-reply message will not be sent. If you’ve set up a weekly work schedule, the auto reply will be sent during hours outside of your schedule. If you’d like to manually turn on your auto-reply, you can toggle on “I’m Away”. Be sure to save your changes when finished.
First, click on your photo/avatar in the top right hand side of your screen and select “My Profile”.
Then select the “Availability” tab and scroll down to the bottom to adjust your away message.
You can also manage your “I’m Here” and “I’m Away” toggles to override your notification hours by selecting your photo/avatar in the top right hand corner of your screen. If you select “I’m Away” from this menu, you can quickly add and save a new away message.
Forward inbound messages to another User/Team While OOO
If you head out of the office for an extended period of time, under the Forwarding tab of the My Profile section, you can choose to forward any incoming messages to a user or a queue. When you return from your time out of the office, make sure to toggle off forwarding.
- Questions? You can chat with Captivated Support via the left-hand menu or text Captivated Support at 317.316.3600