Administration

Administrators can now manage your users, teams, channels, queue and more in the Administration section. Click here to watch the video and learn more.

View your account usage including message and voice usage, users, text lines, current balance, view invoices and more in the account usage section.

In this section, you are able to add new users and manage existing users such as add them to teams, queues or even remove a user. Learn more here.

In the teams section, you can create and manage your teams. Teams are essentially different groups, such as departments. For example, you can have a Support team and a Sales team and add users to each team respectively.

What is a channel? Channels are simply avenues of communication your customers can use to reach you. Some types of...

The Queues section gives you an overview of your Queues set up in Captivated. A Queue is simply a shared inbox where new incoming messages route. You can have multiple channels routing to a single queue.

The Account Contact Card section of Captivated enables you to preview and edit your Account Contact Card. When a new...