Administration

Administrators can manage your users, teams, channels, queue and more in the Administration section. Click here to see an overview of how to use this section.

View your account usage including message and voice usage, users, text lines, current balance, view invoices and more in the account usage section.

In this section, you are able to add new users and manage existing users such as add them to teams, queues or even remove a user. Learn more here.

In the teams section, you can create and manage your teams. Teams are essentially different groups, such as departments. For example, you can have a Support team and a Sales team and add users to each team respectively.

Channels are your phone numbers, widgets, forms, live chat, secure chat etc. Learn how to manage channels as well as using a QR code to gather opt-ins.

The Queues section gives you an overview of your Queues set up in Captivated. A Queue is simply a shared inbox where new incoming messages route. You can have multiple channels routing to a single queue.

Edit the information that shows on your organization's account contact card such as business address and phone number.