Team Chat

Like our texting functionality, Team Chat is designed to drastically improve communication.

Below are the highlights:
 
  • Have direct one-on-one conversations with any member of your team.
  • Create a topical chat and invite any member of your team to join (example: you want to have a group chat about planning the upcoming Christmas Party)
  • Send out a one-way announcement to any team or group (examples: announce a meeting, an incentive change, change in hours, weather-related closing or delay.) *Please request access via Captivated Support.
  • Send out internal surveys, RSVP’s, or use our custom forms to collect any necessary data from your existing staff or new hires.
  • Add attachments to the chat thread to provide more information to your group (PDF’s, Word Docs, Excel Files, Power Points, Videos, Photos, Voice Memos, etc.)

User-to-User Chats: Have a conversation with one team member at a time. 

Step 1: Click on the green new message button in the top right of Captivated. 

Step 2: Toggle SMS to Direct

Step 3: Select the user you would like to message. 

Step 4: Hit “Compose the message” 

Internal announcements (BCC announcements): Send an announcement to a group of team members where replies to your message come back individually. 

Step 1: Click on green new message button in the top right of Captivated. 

Step 2: Toggle SMS to Direct

Step 3: Choose the team you would like to send the message to and give the chat a subject. 

Step 4: Toggle on “Send as an announcement” then hit “Compose the message”

Group Chat: Allow the entire team or a group of multiple team members to participate in a chat and see each others’ responses in-line.

Step 1: Click on green new message button in the top right of Captivated. 

Step 2: Toggle SMS to Direct

Step 3: Choose the team you would like to send the message to and give the chat a subject. 

Step 4: Compose the message 

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