Like our texting functionality, Team Chat is designed to drastically improve communication.
- Have direct one-on-one conversations with any member of your team.
- Create a topical chat and invite any member of your team to join (example: you want to have a group chat about planning the upcoming Christmas Party)
- Send out a one-way announcement to any team or group (examples: announce a meeting, an incentive change, change in hours, weather-related closing or delay.) *Please request access via Captivated Support.
- Send out internal surveys, RSVP’s, or use our custom forms to collect any necessary data from your existing staff or new hires.
- Add attachments to the chat thread to provide more information to your group (PDF’s, Word Docs, Excel Files, Power Points, Videos, Photos, Voice Memos, etc.)
User-to-User Chats: Have a conversation with one team member at a time.
Step 1: Click on the green new message button in the top right of Captivated.
Step 2: Toggle SMS to Direct
Step 3: Select the user you would like to message.
Step 4: Hit “Compose the message”
Internal announcements (BCC announcements): Send an announcement to a group of team members where replies to your message come back individually.
Step 1: Click on green new message button in the top right of Captivated.
Step 2: Toggle SMS to Direct
Step 3: Choose the team you would like to send the message to and give the chat a subject.
Step 4: Toggle on “Send as an announcement” then hit “Compose the message”
Group Chat: Allow the entire team or a group of multiple team members to participate in a chat and see each others’ responses in-line.
Step 1: Click on green new message button in the top right of Captivated.
Step 2: Toggle SMS to Direct
Step 3: Choose the team you would like to send the message to and give the chat a subject.
Step 4: Compose the message
- Need to mute a group chat? Simply press the "mute" button in the top right corner to suppress notifications for that group chat.
- Questions? You can chat with Captivated’s support team using the “Support” option in the left-hand menu of our app or text Captivated Support at 317-316-3600.