Like our texting functionality, Team Chat is designed to drastically improve communication.
User-to-User Chats: Have a conversation with one team member at a time.
Step 1: Click on the green new message button in the top right of Captivated.
Step 2: Toggle SMS to Direct
Step 3: Select the user you would like to message.
Step 4: Hit “Compose the message”
Internal announcements (BCC announcements): Send an announcement to a group of team members where replies to your message come back individually.
Step 1: Click on green new message button in the top right of Captivated.
Step 2: Toggle SMS to Direct
Step 3: Choose the team you would like to send the message to and give the chat a subject.
Step 4: Toggle on “Send as an announcement” then hit “Compose the message”
Group Chat: Allow the entire team or a group of multiple team members to participate in a chat and see each others’ responses in-line.
Step 1: Click on green new message button in the top right of Captivated.
Step 2: Toggle SMS to Direct
Step 3: Choose the team you would like to send the message to and give the chat a subject.
Step 4: Compose the message