If your text message to a contact displays a ‘Message failed’ icon above the message, you can click on the down arrow to the far right of the icon to gain more insight.
Clicking on ‘View Error’ in the dropdown will display the error message code along with the reason your message has failed.
Here are some examples:
Reach out to Captivated Support for additional questions or further clarification on these errors as there will likely need to be a ticket opened with our carrier to investigate and resolve.