• Two-factor Authentication (2FA)

    Two-factor authentication (2FA) provides an extra layer of security for your Captivated account. It’s designed to ensure that you are the only person who can access your account, even if someone knows your password. When 2FA is enabled, you’ll receive a text to your cell phone with a 6-digit code…

  • How to Connect Authorize.Net Gateway to your Merchant Service Provider

    Step 1: Contact your Merchant Service Provider (MSP) and let them know that you are setting up an Authorize.Net Gateway account and you need a “VAR SHEET”.  You may need your Authorized.Net Gateway set up PRIOR to asking for the “VAR SHEET” Step 2: Click here to sign up. Under Payment Gateway only,…

  • Connecting Captivated to SA5

    Add your API key, SMS number to Integrations setup in SA5. Create your templates and send a bulk text from a report in SA5.

  • Love-Encore Scheduling FAQ

    How do I reschedule an appointment? There are two ways that an appointment can be rescheduled:  1) You can choose the date and time that the customer wants to reschedule to on their behalf  2) You can send the customer a link so they can choose a date and time…