Build more precise Announcement audiences with Tag exclusions, and make changes on the fly with the ability to edit scheduled messages and Internal Notes before they’re sent or posted.
Pin conversations so the threads you check most often stay at the top of your Conversations list. AI Summaries are a paid, on/off add-on that generates a short written recap of a conversation when it is completed.
Al will summarize conversations with your customers so your team can easily get needed context on conversation history.
Review our updated privacy policy and terms and conditions.
We’ve refreshed our UI. You can preview these changes with your normal Captivated credentials on beta.captivated.works. Click this link for more details.
You can now send and receive group messages with Captivated. Learn more here.
Recent updates to Apple’s iOS (and similar behavior on Android devices) are changing how business text messages are delivered and displayed. These changes can affect whether your customers see your messages in their main inbox — even if they’ve opted in to receive them. To make sure your messages reach…
You can now @mention users and teams. Learn more here.
Click here to learn more about three new features available within our application. The ability to search contacts, a Captivated status page to keep tabs on system operations as well as an announcements tab to easily search announcements.
This feature is perfect while your technicians are out on their routes for the day to easily communicate status updates to your customers using geo-location capabilities.