Pin conversations so the threads you check most often stay at the top of your Conversations list. AI Summaries are a paid, on/off add-on that generates a short written recap of a conversation when it is completed.
Review our updated privacy policy and terms and conditions.
We’ve refreshed our UI. You can preview these changes with your normal Captivated credentials on beta.captivated.works. Click this link for more details.
You can now send and receive group messages with Captivated. Learn more here.
Recent updates to Apple’s iOS (and similar behavior on Android devices) are changing how business text messages are delivered and displayed. These changes can affect whether your customers see your messages in their main inbox — even if they’ve opted in to receive them. To make sure your messages reach…
You can now @mention users and teams. Learn more here.
Click here to learn more about three new features available within our application. The ability to search contacts, a Captivated status page to keep tabs on system operations as well as an announcements tab to easily search announcements.
This feature is perfect while your technicians are out on their routes for the day to easily communicate status updates to your customers using geo-location capabilities.
Long SMS messages over 9 segments will be blocked. Send an MMS instead or reduce your segment size to under 3 segments.
We will share a new tip each week so keep coming back to learn more tips and tricks about Captivated’s powerful software.