Recent updates to Apple’s iOS (and similar behavior on Android devices) are changing how business text messages are delivered and displayed. These changes can affect whether your customers see your messages in their main inbox — even if they’ve opted in to receive them. To make sure your messages reach…
You can now @mention users and teams. Learn more here.
Learn how to export your customer list from SA5.
Click here to learn more about three new features available within our application. The ability to search contacts, a Captivated status page to keep tabs on system operations as well as an announcements tab to easily search announcements.
This feature is perfect while your technicians are out on their routes for the day to easily communicate status updates to your customers using geo-location capabilities.
Review our updated privacy policy and terms and conditions.
Long SMS messages over 9 segments will be blocked. Send an MMS instead or reduce your segment size to under 3 segments.
We will share a new tip each week so keep coming back to learn more tips and tricks about Captivated’s powerful software.
Utilize custom fields to communicate more specifically to your customers. Custom fields are available on Choice and above plans.
Quickly find opt-ins and opt-outs with our new compliance report in our Dashboards section.