GETTING STARTED
Captivated Overview
Learn the basics and get to know the menu and general layout
Contacts
Create and manage contacts - editing info, adding tags, etc.
My Profile
Setting up your avatar, name, and details
ADMINISTRATOR'S TOOLKIT
Overview For Admins
Explore basic operations available to Admin user roles
Users & Account Usage
Manage users and monitor accounts/billing at the Admin level
Contacts & Conversations
Contact management, queueing, and conversation operations
SMS ACADEMY
Captivated SMS 101
Master the basic operations within Captivated
Advanced Campaigns
Learn to utilize merge fields and tags to send more targeted offers
Customer Success Stories
Achieve results by learning from proven client strategies
BEST PRACTICES
Marketing, & Compliance
From opt-ins to bulk messages, announcements, & campaigns
Industry Toolkits
Find your industry and Captivated's tools for your specific vertical
Apps & Integrations
Mobile app, Chrome extension, and software integrations
CORE FEATURES
Express Pay
(Text Payments)
Keyword Replies & Actions
Website Widget
Reporting & Analytics
Message Templates
Customer Tags & Announcements
BEYOND BASICS: ADVANCED FEATURES
Calendars & Scheduling
Workflows & Automations
Review Requests & Reputation
Custom Forms & Merge Fields
API & API Access
Internal Team Chat
NEED HELP WITH YOUR ACCOUNT?
HOURS OF OPERATION
Mon. – Thurs: 8AM – 8 PM (EST)
Friday: 8 AM – 5 PM (EST)
TEXT OR CALL US
Sales: (317) 316-3188
Support: (317) 316-3600
Email: support@captivated.works
*While we are always available via chat during business hours, please call our Support line directly for any after-hours needs or emergencies